ShadowLock

ShadowLock is a comprehensive shadow AI detection and governance platform purpose-built for Managed Service Providers (MSPs) and internal IT teams who need real-time visibility and control over how employees use artificial intelligence tools. The platform addresses a critical and growing blind spot in organizational security: the unauthorized use of AI applications that can expose sensitive data, intellectual property, and regulated information before it leaves the endpoint. Unlike traditional managed-device controls that miss browser extensions, desktop AI applications, local large language models like Ollama, and personal account usage, ShadowLock provides multi-layered coverage across the entire AI surface. The solution combines a lightweight Windows endpoint agent that deploys silently through existing Remote Monitoring and Management (RMM) tools, a browser extension that intercepts and classifies risky pastes and uploads to AI sites, and a multi-tenant dashboard that allows MSPs to audit or block each control with audit-ready reports. Built for scale and simplicity, ShadowLock enables organizations to govern AI usage across every client from a single pane of glass, all while maintaining a private-by-design architecture that includes no keystroke logging and zero transmission of actual content. The platform detects and governs over 100 AI tools, services, and desktop applications, covering public AI chatbots, browser extensions, embedded SaaS AI features, desktop AI apps, coding assistants, and meeting transcription tools.

Multi-Layered Endpoint Agent

The Windows endpoint agent deploys silently via your existing RMM infrastructure with zero user interaction required. Once installed, it continuously monitors AI activity across the system, scans for unauthorized browser extensions, detects locally installed AI applications such as Claude Desktop and Ollama, and locks down the AI features built directly into Chrome, Edge, Brave, and Firefox browsers. This agent provides the foundational visibility layer without requiring dedicated security engineering or complex enterprise deployment procedures.

Browser Enforcement Extension

The browser extension self-configures automatically once the endpoint agent is installed, creating a seamless deployment experience. It actively intercepts pastes, file uploads, and sensitive data typed directly into AI prompts across all major browsers. The extension enforces data-sharing opt-out settings on each AI tool according to your organizational policies and displays clear, user-facing messages when actions are blocked or restricted, ensuring employees understand the governance rules in place.

Multi-Tenant Governance Dashboard

The centralized dashboard gives MSPs and IT teams a single interface to manage AI governance across all clients and endpoints. From this dashboard, administrators can audit all detected AI activity, configure granular blocking policies for specific tools or categories, and generate audit-ready compliance reports. The multi-tenant architecture is specifically designed for MSP workflows, allowing you to apply consistent policies across client organizations while maintaining appropriate data isolation.

Comprehensive AI Tool Detection

ShadowLock detects and governs over 100 distinct AI tools, services, and desktop applications, with the library continuously growing. Coverage includes public AI chatbots like ChatGPT, Claude, and Gemini used through personal accounts, AI browser extensions that read content across all sites, embedded SaaS AI features like Copilot, desktop applications including LM Studio, AI coding assistants with broad file access, and meeting transcription tools that process internal communications. This comprehensive detection ensures no AI tool escapes governance.

Healthcare HIPAA Compliance Enforcement

Healthcare organizations face significant regulatory exposure when employees paste protected health information (ePHI) into public AI tools without a Business Associate Agreement (BAA) in place. ShadowLock detects and blocks attempts to submit patient data to unapproved AI platforms, providing audit trails that demonstrate compliance efforts. The platform helps covered entities and business associates avoid HIPAA violations by preventing ePHI from being processed through consumer-grade AI tools that lack the required data protection agreements and security controls.

MSP Client Risk Management

Managed Service Providers shoulder increasing liability when client organizations experience AI-related data incidents. ShadowLock enables MSPs to proactively govern AI usage across all client endpoints from a single multi-tenant dashboard, closing the gap between "not our job" and "you should have known" that creates legal exposure. The platform provides the visibility and controls necessary for MSPs to demonstrate due diligence, protect client data, and defend against claims arising from unauthorized AI tool usage within managed environments.

Intellectual Property Protection

Organizations risk weakening trade secret protections and losing competitive advantage when employees submit source code, contracts, product plans, and other proprietary information to public AI tools. ShadowLock prevents these submissions by intercepting sensitive content before it reaches AI platforms, applying granular policies that distinguish between acceptable and prohibited data types. This protects intellectual property assets while still allowing employees to use approved AI tools in controlled, policy-compliant ways.

Incident Response Preparedness

When an AI-related incident occurs, organizations without prior visibility cannot answer which tool was used, which account accessed it, or what data was involved, breaking triage, notifications, and defensibility. ShadowLock provides the forensic trail needed for effective incident response, logging all AI interactions and policy violations in audit-ready formats. This enables security teams to quickly assess the scope of incidents, notify affected parties, and demonstrate compliance with regulatory notification requirements.

Does ShadowLock log keystrokes or transmit the content of what users type?

No. ShadowLock is private by design and does not perform keystroke logging, nor does it transmit the actual content of user interactions to any external system. The platform classifies and detects risky behavior based on metadata, patterns, and policy rules without capturing or transmitting the substantive data employees enter into AI tools. This approach ensures compliance with privacy regulations while still providing effective governance.

How does ShadowLock deploy across multiple client environments?

The Windows endpoint agent deploys silently through your existing Remote Monitoring and Management (RMM) tools with no user interaction required. The browser extension self-configures automatically once the agent is installed, eliminating the need for manual configuration across hundreds or thousands of endpoints. The multi-tenant dashboard allows MSPs to manage deployment, policy configuration, and reporting for all clients from a single interface.

What AI tools and applications does ShadowLock detect and govern?

ShadowLock detects and governs over 100 AI tools, services, and desktop applications, and the library grows continuously. Coverage includes public AI chatbots like ChatGPT, Claude, and Gemini, AI browser extensions, embedded SaaS AI features like Copilot, desktop applications including Claude Desktop and Ollama, AI coding assistants like GitHub Copilot and Cursor, and meeting transcription tools like Otter.ai and Fireflies. The platform covers both browser-based and desktop-native AI applications.

Can ShadowLock block specific AI tools while allowing others?

Yes. ShadowLock provides granular policy controls that allow administrators to block specific AI tools, categories of tools, or individual features while permitting approved alternatives. Policies can be configured at the client level through the multi-tenant dashboard, enabling different governance rules for different organizations or departments. The platform also supports time-based and user-based policy variations for maximum flexibility.